Please treat our website nicely and read this carefully before use. By using our site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use our site.
If you have any comments on these terms and conditions please email them to: firstname.lastname@example.org.
2. About us
https://yorkshiremedicalmarketing.com is a site operated by Courtyard Marketing Ltd (“we” or “us”).
We are registered in England and Wales under company number 10086566.
Our registered office address is Courtyard Marketing Ltd, Office 4, 34 Victoria Rd, Barnsley S70 2BU and our email address is email@example.com.
3. Our site
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
4. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
5. Other information and links
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials.
It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
6. Information about you and your visits to our website
7. Linking to our site
You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to firstname.lastname@example.org.
8. Viruses, hacking and other bad stuff
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
9. Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
10. Jurisdication and legal bits
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
Our contact details
Name: Yorkshire Medical Marketing
Address: The Circle, 33 Rockingham Lane, Sheffield S1 4FW
Phone Number: 0114 405 5992
The type of personal information we collect
We may collect, store and transfer personal information about you in the following ways:
Data you give to us:
- When you book an online appointment
- When you use our website including name, email address, telephone, organisation and other related details
- When you email or send letters to us for any reason, even just for a chat
- When you engage with us on social media, your social media username. If you interact with us through those channels
- When you work with us and supply email addresses and financial invoicing instructions
- When you give us feedback or comments
- When you request information from us
Data we collect when you use our services:
- Website usage information collected using cookies (see Cookies notice below)
How we use your personal information
We are only allowed to use personal information about you if the law allows us to.
We have set out in the table below the personal information which we collect from you, how we use it, and the legal basis on which we rely when we use the personal information.
- Where we need to perform the contract, we are about to enter into or have entered into with you.
- In some circumstances we can use your personal data if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.
- Where we need to comply with a legal or regulatory obligation (for example, we pass on details of people involved in fraud or other criminal activity affecting us to law enforcement agencies)
- Where we can collect and process your data with your consent (for example, when you tick a box to receive email newsletters).
What we use your personal data for
Personal data we collect
Our legal grounds for processing
To register you as a new or prospective client
Performance of a contract with you
To process and deliver our engagement
Performance of a contract with you
To manage payments or collect and recover money owed to us
Performance of a contract with you
To manage our relationship with you, including notifying you about changes to our terms or privacy notices
Performance of a contract with you
Necessary to comply with a legal obligation
Legitimate interests – to keep our records up to date
To enable us to gather feedback about our services
Performance of a contract with you
Legitimate interests – to study how clients and contact use our services and to improve our business
To inform you of news and events relevant to healthcare communications
Legitimate interest – to develop our services and grow our business
To use data analytics to improve our website, services, marketing, customer relationships and experiences
Legitimate interests – to define types of clients and contacts for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
To make suggestions and recommendations to you about the services that may be of interest to you
Legitimate interests – to develop our services and grow our business
To invite you to an event hosted by us
Legitimate interests – to build a networking relationship with you, develop our services and grow our business
Withdrawing your Consent
Where we hold your data on the basis that you have given consent, you can withdraw your consent at any time by contacting us at email@example.com or calling 0114 405 5992.
For communications consent, you can contact us as above or you can click ‘Unsubscribe’ on any of our communications.
Please note that all processing of your personal data will cease once you have withdrawn consent but this will not affect any personal data that has already been processed prior to this point, unless you also ask for data to be deleted.
How we store your personal information
Your personal data will be treated as strictly confidential, and will be stored and accessed only by staff at Yorkshire Medical Marketing. We will only share your data with third parties outside of Yorkshire Medical Marketing with your knowledge.
We will keep data for as long as is needed to complete the task for which it was collected.
Relationships between Yorkshire Medical Marketing and its clients are often long term, and so we expect to keep your data for as long as is stipulated under our client agreement or for as long as that relationship exists, or until we no longer need it.
Third party links
Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.
We sometimes use third party software and services based outside the UK and outside the EEA so their process of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
(a) we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
(b) where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the UK.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, associates, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
Your rights and your personal data
You have the following rights over your data:
- Right of Access
You have the right to ask for a copy of the information Yorkshire Medical Marketing hold about you.
If you would like a copy of the information held about you please write to Data Protection
Lead, Yorkshire Medical Marketing, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW
- Right to Rectification
The accuracy of your information is important to us. If you change your contact details, or
any of the other information we hold is inaccurate or out of date, please contact us.
- Rights over how we use your data
You have the right to:
– Object to our use of your personal data (known as the right to object); or
– Ask us to delete the personal data (known as the right to erasure); or
– Request the restriction of processing.
There may be legal reasons why we need to keep or use your data, which we will tell you if
you exercise one of the above rights.
- Right to Data Portability
On request we will provide a copy of the personal data we hold about you, in a CSV format
- Right to be Informed
How your data is processed is explained in this Privacy Notice
- Rights related to Automated Profiling
Not to be subject to a decision when it is based on automated processing or it produces a
legal effect or a similarly significant effect on the individual.
Changes to our privacy statement
We keep our privacy statement under regular review and we will place any updates on this
This privacy statement was last updated on 13 May 2022.
If you have any queries regarding your account or if you wish to make a complaint about the
service please contact 0114 405 5992 or firstname.lastname@example.org. Every effort will be made to resolve your issue.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer (if you consent to us using cookies). Cookies contain information that is transferred to your computer’s hard drive.
A cookie cannot give Yorkshire Medical Marketing access to your computer or any information about you, other than the data you share with us. Cookies cannot be used to track your browsing activity on any other websites either.
Analytical/performance cookies: We use analytical cookies which enable us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Third party targeting cookies:
We use Google Analytics and Visitor Analytics to collect information about how people use our website. We do this to make sure the website meets the needs of its users and to understand how to improve it.
Google Analytics & Visitor Analytics: shares information about what pages you visit, how long you are on the website, how you found the website and what you click on. We do not collect or store your name, address or other data you have provided to us alongside this information. We do not allow Google to use or share our analytics data. You can find out more about Google Analytics on their website.
Remembering your information when you fill in forms:
If you fill in certain forms on our site – for instance, the chat bot, Tidio – you will be given the option to tick a box in order to remember your details for the next time you fill out the form. If you chose this option, we will store your details in a cookie.
Other third parties:
3. More information about cookies
If at any time you wish to disable cookies or our website, you may do so through the settings on your browser. If you do this, please be aware that you may lose some of the functionality of this website.
If you do not want your information shared with Google Analytics, you can install a Google Analytics opt-out plugin. You can find out more about this plugin and how to install it on Google’s website.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Updated May 2022.